TenantVille Support
We're here to help. Browse the quick answers below, or send us a message and we'll get back to you as soon as we can.
Help topics
Account & Login
Trouble signing in? Use the “Forgot password” link on the sign-in page to reset your password. Make sure you're using the email you registered with, and check spam folders for reset emails.
Billing & Plans
Managing 1 rental is free forever with no card required. Manage a paid subscription from Billing & Payouts in your dashboard, and change or cancel anytime from the billing portal.
Rent Payments
Landlords can track ledgers, record offline payments, and set up recurring rent and late fees under Payments. Tenants can pay rent online and view their full history in the tenant portal.
Tenant Portal
Tenants get access when their landlord sends an invitation from the Tenants page. If you didn't receive it, ask your landlord to resend the invite and check your spam folder.
Maintenance
Tenants can submit maintenance requests with photos and details from the portal. Landlords can review, assign, and update the status of every request from the Maintenance page.
Websites
Generate a rental website from the Website page, preview it, and publish it to share your vacant units. You can unpublish or regenerate content anytime.
Frequently asked questions
- Do I need a card to start?
- No. Managing 1 rental is free forever with no card required. New accounts may get a 14-day preview of premium TenantVille AI; when it ends your account and free one-rental tools continue, and you are only charged if you choose to upgrade.
- Can I change my plan later?
- Yes. You can upgrade, downgrade, or cancel anytime from Billing & Payouts using the Stripe billing portal.
- How do my tenants pay rent online?
- Connect your payout account under Billing & Payouts, then tenants can pay from their portal. Payments go directly to your connected account.
- Is my data private?
- Yes. Each organization's data is isolated, and tenants can only see their own lease, payments, and documents.
Contact support
Tell us what's going on and we'll follow up by email.