Terms of Service

These Terms of Service (“Terms”) govern your access to and use of TenantVille (“TenantVille,” “the Service”), a rental-management platform for landlords, property managers, and their tenants. By creating an account or using the Service, you agree to these Terms.

If you use the Service on behalf of an organization (for example, as a landlord or property manager), you represent that you are authorized to accept these Terms for that organization.

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information and to keep your sign-in credentials confidential. You are responsible for activity that occurs under your account.

Landlords may invite tenants to a tenant portal. Tenants accept these Terms when they activate and use the portal.

Landlords are responsible for the accuracy of the property, lease, charge, and tenant information they enter, for complying with applicable landlord-tenant, housing, and consumer-protection laws, and for having any rights or consents needed to store tenant information and collect rent through the Service.

Tenants are responsible for the accuracy of information they submit, including maintenance requests and payment authorizations.

TenantVille is a record-keeping and payment-facilitation tool. Ledgers, charges, and late fees shown in the Service are based on data entered or configured by the landlord; TenantVille does not provide legal, tax, or accounting advice.

You agree not to: misuse the Service or interfere with its operation; access another organization's or tenant's data; upload unlawful, infringing, or deceptive content; use the Service for fraud, harassment, or discrimination; attempt to bypass security, plan limits, or payment controls; or use the Service in violation of applicable law or payment-network rules.

We may suspend or terminate accounts that violate these rules.

Paid plans are billed in advance on a recurring monthly basis through our payment processor, Stripe. New subscriptions may include a free trial as described at signup; if a trial applies, a payment method is collected up front and the selected plan is charged automatically at the end of the trial unless you cancel before then.

Plan features and unit limits depend on the plan you select. You can change or cancel your subscription at any time through the billing portal; cancellations take effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.

Promotional or beta access may be offered at our discretion and reverts to the applicable plan when the promotional period ends, as described at redemption.

TenantVille enables tenants to pay rent and related charges online. These payments are processed by Stripe. Landlords connect their own Stripe payout account, and rent payments are made to that connected account. TenantVille is not a bank, money transmitter, or party to the lease; the payment relationship for rent is between the tenant and the landlord, facilitated by Stripe.

Card and bank details are entered into Stripe's hosted pages and are not stored by TenantVille. A payment is confirmed only when Stripe confirms it; browser redirects alone never mark a charge as paid.

If a tenant enables autopay, they authorize recurring charges for the amounts and schedule shown before enabling it, and may disable autopay at any time from the tenant portal. Landlords are responsible for the rent amounts, schedules, and late-fee rules they configure, and for ensuring those charges are lawful and authorized.

Failed, disputed, or refunded payments are handled through Stripe and reflected in the Service when Stripe notifies us. Chargebacks and disputes are the responsibility of the landlord as the merchant of record for rent payments.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access for violation of these Terms, non-payment, or risk to the Service or other users. Upon termination, your right to use the Service ends; we may retain records as described in our Privacy Policy.

TenantVille and its software, design, and branding are owned by TenantVille and protected by intellectual-property laws. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose. You may not copy, resell, or reverse-engineer the Service except as permitted by law.

You retain ownership of the content and data you submit, including property details, website content, and documents. You grant TenantVille a limited license to host, process, and display that content as needed to operate the Service — for example, to render your published rental website or show a tenant their ledger.

Each organization's data is isolated, and tenants can access only their own records, as described in our Privacy Policy.

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, add, or discontinue features over time; if a change materially reduces a paid plan's functionality, we will make reasonable efforts to notify affected subscribers.

The Service integrates with third parties, including Stripe for payments. Your use of those services is subject to their own terms and policies, and we are not responsible for their acts or omissions.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. TenantVille does not warrant the accuracy of financial records, which depend on data entered by users and confirmations from payment processors.

To the fullest extent permitted by law, TenantVille will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data. TenantVille's total liability for any claim arising out of or relating to the Service will not exceed the amounts you paid to TenantVille for the Service in the twelve months before the claim arose.

You agree to indemnify and hold harmless TenantVille from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right — including claims by your tenants relating to charges you configure or collect.

We may update these Terms from time to time. The “last updated” date shows the current version. If we make material changes, we will make reasonable efforts to notify users through the Service. Continued use after changes take effect constitutes acceptance.

Questions about these Terms? Contact us through the TenantVille support page.